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As the Hudson Valley’s most trusted and largest IT service and support company, PCA has the size and flexibility to cater to our clients specific IT needs. Whether your staff has no comfort level around technology issues, you have a bookkeeper/receptionist/IT person or a dedicated IT staffer who needs coverage when they are out of the office, PCA can work with you to create a plan that meets your needs AND your budget.

PCA provides:

  • Outsourced IT & Help Desk
    Think of us an extension of your staff – without the HR expense. We strategically optimize and protect your infrastructure while performing day-to-day maintenance that keeps your users from experiencing downtime. And with a help desk team available you staff won’t even notice they aren’t in the building.

  • Co-Managed IT
    Co-managed IT provides the availability to dedicated IT professionals that mitigate downtime-causing circumstances, whether your in-house IT staff is absent from the office, or not. PCA provides your staff powerful back-up support options when they are busy with day to day fixes by helping to take care of some of the preventative maintenance issues every business needs.

  • Comprehensive IT
    From fixing the usual wear and tear on your hardware to ensuring all your software licensing is up to date (they do expire) as well as everything from password resets to printer issues, PCA can provide a soup to nuts IT solution to meet your need.

  • IT Vendor Management
    We’ve all been there. The software company claims the database is running slow because of your internet provider, your internet provider blames the software and you have no idea who is right nor do you have time to sort it out. Let PCA be your advocate with your vendors so you don’t have to.

  • Remote Monitroing & Maintenance
    By installing special software on your workstations and your servers PCA staff can detect any unnatural condition through our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our technicians that investigate the issue preventing problems before they occur.

  • Office Moves
    The last thing you need when moving an office is to buy new hardware because someone dropped their desktop. Plus, then there are all the wiring and accessing the internet issues. PCA techs take all of the worry off your hands.

  • Purchasing
    Buying a computer for your business should be easy, right? Do you know if it has enough space and speed to run all your business programs? Will your software run on a MAC or PC? Will that printer quality be more than you need for in-house reports but not high enough to give to your customers? Being IT experts means we can make sure you have exactly what you need to accomplish what you want without over spending.

  • On Call Care
    Need after hours and weekend help? PCA’s techs are always on call to answer specific questions about your business.

 

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