Thank you so much for restoring our files today. We would of been in such a bad place without them. It hasn't happened that many times but we are lucky to have such an awesome team at PCA to pull us out of these situations when it does. Thank you for the safe and warm feeling knowing our data is protected and that you guys have the knowledge and skills to find and restore it in such a timely manner. As always Mike, you're the Man. The look on my APM face when he saw all the files he deleted back in its place was priceless.
Bob's company PCA was selected after going through a rigorous Erate selection process. He and his talented team have consistently met and exceed all objectives and goals in a timely, professional and at or under budget manner. I highly recommend Bob and his team of dedicated IT professionals.
It is becoming a challenge to come up with new ways to state just how great the performance and service and camaraderie of every PCA tech with whom we have worked on many levels, but that is just the case. The most recent experience was yesterday and the interruption to fix our problem was unnoticeable. We couldn't sleep at night if it weren't for having PCA watching over our systems and personnel's needs.
I would like to reiterate our thanks to PCA for the extraordinary support provided over these past few weeks. Your ability to step into the breech, retrieve our servers, relocate and establish good connectivity for our CITRIX users, made a huge difference to the ability of our global organization to get through the complications of “Sandy”. We’re grateful to you for putting the full support of your team behind our requirements.
I am writing to once again comment on George’s significance to CFSS, to our employees and to me. He is well versed in our operations and effective in dealing with all the issues that arise. Obviously, I have no expectation he will be available on a Sunday evening and I am extremely appreciative of his help last evening. We value his involvement with our agency and are grateful for his technical knowledge. I want to also note PCAs management of our support requests is excellent. Michelle skillfully manages our calls and the response time is quick. Thank you, Bob, for meeting our tech support needs.
I wanted to take this time and let you know that your guys did a tremendous job on the Exchange project. Although, it has yet to be completed, we have accomplished the largest hurdle of the project. We transitioned the entire organization to the new email system w/o a hitch. It was so smooth that we were complemented by everyone in the organization. From our executive level to the average employee, all have complemented the project and love the new Exchange. The transition from the old exchange 2003 to the new exchange 2010 was so seamless; your guys did an excellent job! Our executive level has been through many exchange mail upgrades, that they were in shock in awe on how the transition was so transparent and problem-free. We all have experienced catastrophic e-mail upgrades, but nothing can compare on how PCA performed and made it so effortless. I couldn't have done this without them. You should be proud to have employees like them, as they are hard to find. I hope you add these remarks to their upcoming reviews. If you need quotes or references for your marketing campaign, please feel free to use me. The final phase of the project is to decommission the old exchange, update the MX records, and finally move the physical server to Cervalis. I am so confident the last leg of the project will be nothing but a breeze with PCA watching my back.
I would like to take the opportunity to thank you for your help regarding one our computers recently. Your patience and respect were so appreciated. I had a prior experience with another computer company that was very unpleasant due to the lack of courtesy to A&R’s staff. He had a very degrading tone to his voice and would continually talk down to people. That is not the case with anyone I have spoken to in your organization.
Our experience has definitely surpassed our expectations and we will continue to recommend PCA to others. They are prompt, informative, professional, and provide excellent computer network support for our office. PCA is always quick to respond and finds effective computer and network solutions for our company. We enjoy a small company feel with a large knowledge base of experience.