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Testimonials

October 1, 2008

PCA
3944 Route 9G
Red Hook, NY 12571

Dear Bob Shoemaker:

My name is Krystal Barette. I am 1st term student at Dutchess Community College. I was in the middle of doing a very important presentation paper on my Dell Laptop when I hit a key & my whole screen did a complete turn around. Every time I started to type it was UPSIDE DOWN. I started to panic for I had to have this presentation document done.

I called every friend I had in the world & nobdy new what to do for me. I called my mom, Jean, who works at Crospsoint Solutions & my mom asked Kathy Gordon what she should do. Kathy told my mom to call PCA, that they would help! So my mom called PCA & got Kimberly who in return got a hold of one of your technicians by the name of Michael. He told my mom what to do to help me!!

It was such an easy correction to a panic stricken teenager who needed her computer to get this presentation done. Michael was my lifesaver. I told my mom to let Kimberly know that I owe Michael lunch for the help he provided to me, so I sent him a gift certificate to Subway. I hope this was ok with you but without him telling my mom how to help me I probably would have been on the phone with Dell for hours!!

I truly appreciate the help from all that was involved in my panic situation! PCA is wonderful! Michael thank you again & again!! Hope your lunch was good!

Thank you,

Krystal Barette
P.S. I got an A on my presentation!!